Many large companies, in both the public and private sectors, are now considering using Enterprise Content Management (ECM) technology as a common service. Shared services are more than just a centralization or consolidation of similar activities on the same site. Shared services can mean running these service activities like a business and providing services to internal customers at cost, quality, and timeliness, who are competitive with alternatives. The establishment and operation of a shared service is considered by some to be a need for calibration and measurement. Calibration is the comparison of performance in general with the best in the class. The measurement is carried out using agreed key performance indicators (PPAs). Although the number of PCCs selected varies widely, it is generally accepted that fewer than 10 PPPs selected on the shutter give the best results. In its November 2007 report[10], the National Court of Auditors (United Kingdom) indicated that this amount of GBP 1.4 billion did not contain a clear cost base and contained several uncertainties, such as. B initial expenditure and timing of savings. The public sector has taken note of the benefits of the private sector and continues to seek best practices. The United States and Australia have had common services to the government since the late 1990s. However, the failure of these projects is increasingly reported by the press[8] and brought to light by opposition politicians.

[9] Shared services are similar to collaboration that can take place between different organizations such as a hospital trust service or a police force. For example, neighbouring trusts may decide to cooperate by merging their HR or IT functions. .

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